Privacy Policy

Last Update: 18th September 2013
Fraud Genius has established this Privacy Policy to protect and manage your (the customer's) personal information. Fraud Genius will occasionally update this Privacy Policy. When it does, Fraud Genius will also revise the “last update” date at the top of this Privacy Policy.

1. Registration

Fraud Genius collects, at the time of your registration and your sign-on to use its software or services, certain “personal” and “organizational” information (information that personally identifies you) such as your name, email address, optionally provided contact details, and your computer hardware and software (e.g. IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
Fraud Genius has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries.

2. Purposes for Collecting Personal Information

Fraud Genius collects and uses personal information for the following Identified Purposes:

  • to understand customer needs regarding Fraud Genius 's services;
  • to develop and provide products and services for its customers;
  • to communicate with customers, and to inform customers of upgrades, products and services available from Fraud Genius and its affiliates;
  • to allow customers to access limited-entry areas of Fraud Genius 's site;
  • to personalize some of our services and products for you;
  • (where a product has been purchased) to bill accounts and maintain payment records;
  • to satisfy any applicable law, regulation, legal process or government request;
  • to respond to a legitimate claim that you are violating the rights of any third party;
  • to protect the services, products or rights of Fraud Genius ; and
  • to identify and resolve technical problems concerning Fraud Genius 's products and services.
  • to identify and test the new features added to our suite of products and services.

Fraud Genius also uses personal information in an aggregate form (i.e. not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.
If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes. Fraud Genius does not provide your personal information to third parties for unknown reasons.

3. Consent for Collection, Use or Disclosure

Registration for Fraud Genius products and services by a customer will constitute the customer's consent for Fraud Genius to collect, use and disclose personal information under this Privacy Policy. Fraud Genius will normally seek a customer's consent for any new uses and disclosures of the customer's personal information, either at the same time it collects the personal information or after it has been collected but before it is used or disclosed for a new purpose. In certain circumstances however, Fraud Genius will not be required to inform and obtain the consent of the customer, such as investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, or the collection of a debt.
A customer may withdraw such consent for collection, use and disclosure at any time, on prior written notice, provided that Fraud Genius may on such withdrawal suspend or terminate its products and services.

4. Limiting the Collection of Personal Information

Fraud Genius limits its collection of personal information to only that information which is necessary for the Identified Purposes.

5. Disclosure, Processing and Retention

Fraud Genius does not sell, rent or disclose your personal information to anyone else except, when the Identified Purposes require Fraud Genius to disclose the personal information to:

  • an agent of the customer;
  • agents of Fraud Genius acting on its behalf for the Identified Purposes;
  • a public authority, to avoid or minimize danger to life or property; and
  • a third party to which disclosure is required by any law, regulation, legal process or government request.
After your account becomes inactive, Fraud Genius will keep your personal information only for those purposes which are established by law, and for archival record purposes for a period of time in keeping with our internal information security policies.

6. Fraud Genius and the E.U. – U.S. Safe Harbor for Privacy

The U.S. Department of Commerce and the European Commission have developed a "safe harbor" framework of data protection principles. This safe harbor is designed to provide U.S. organizations with a means to satisfy the European Union's legal requirement that adequate data protections be afforded to personally identifiable information transferred from the European Union to the United States. Fraud Genius's privacy policy is consistent with the safe harbor principles, and Fraud Genius has specifically certified that its transfers of manual and electronic data from the European Union to the United States adhere to these safe harbor principles.

Fraud Genius receives private information about customers, employees and business partners from sources outside of the United States including countries within the European Union. We have self-certified that our privacy practices are consistent with U.S.—E.U. safe harbor principles: notice, choice, onward transfer, access and accuracy, security, and oversight/enforcement. More information about the U.S. Department of Commerce Safe Harbor Program can be found at

Fraud Genius is committed to resolving any complaint from customers, employees or business partners in the E.U. concerning the privacy of their personal information.

7. Accuracy of Personal Information

Fraud Genius will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing Fraud Genius about changes to their personal information. Fraud Genius will update personal information when necessary to keep it accurate or else provide customers the facility to make such updates.

8. Security Safeguards

Fraud Genius will use reasonable efforts to protect personal information against loss, unauthorized access, disclosure, misuse or modification, through security safeguards that depend on the level of sensitivity of the information. Methods of protection include organizational measures (contract provisions, security clearance, limiting access to need-to-know Fraud Genius personnel), technological measures (passwords, encryption), and physical measures (locked file storage, security card access). Fraud Genius will control personal information disclosed to authorized third parties by entering into agreements which contain confidentiality provisions and restrictions on use and which limit the amount of information disclosed to only that which is needed for the Identified Purposes.

9. Policy Updates

This Privacy Policy, and all updates to the Privacy Policy made from time to time, are published and made available to Fraud Genius 's customers on its web site It is the customer's obligation to periodically check the Fraud Genius web site for Privacy Policy updates.

10. Review of Personal Information

Fraud Genius will afford you a reasonable opportunity to review the personal information in your file, in understandable format, either by direct access or upon request to the Privacy Officer made by you after providing sufficient identification.
If Fraud Genius is not able to provide access to some aspect of a customer's personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney-client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.
Customers have the right to request that inaccurate or incomplete information be amended as appropriate, and Fraud Genius will promptly correct such personal information or provide the means for you to do so directly.